Zee Zaa Fashion ("we" and "us") is the operator of the Website. By placing an order through our Website, you agree to the terms outlined below. These terms are intended to ensure that both parties understand and agree to the shipping and delivery arrangements.
1. General
All orders are subject to stock availability. We make every effort to maintain accurate inventory information on our Website. However, in rare cases, there may be a stock discrepancy. If an ordered item is unavailable, we will contact you to discuss the available options, including waiting for the item to be restocked or receiving a refund for the unavailable item.
2. Shipping Costs
Shipping charges are calculated during checkout based on the weight, dimensions, and delivery destination of the order. The applicable shipping charge will be displayed during checkout and collected along with the order payment.
3. Dispatch Time
Orders are usually dispatched within 1 business day after successful confirmation of payment.
Our order processing and dispatch operations are conducted during regular business days, excluding Sundays and applicable public or national holidays. Orders placed on holidays may be processed on the next available business day.
4. Delivery Time
Estimated delivery times after dispatch are:
- Within Tamil Nadu: 1–3 business days
- Outside Tamil Nadu: 3–5 business days
Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, holidays, or other circumstances beyond our control.
5. Change of Delivery Address
We can accommodate delivery address changes before the order has been dispatched. Once an order has been dispatched, the delivery address generally cannot be changed.
6. Items Out of Stock
If an ordered item becomes unavailable due to a stock discrepancy, we will contact the customer regarding the available options. Depending on the customer's preference, the order may be held until the item is available or a refund may be processed for the unavailable item.
7. Delivery Time Exceeded
If your order has not been delivered within the estimated delivery timeframe, please contact our customer service team. We will coordinate with the courier service and assist in tracking the shipment.
8. Tracking Notifications
Once your order has been dispatched, you will receive shipment tracking information, where available. You can use the tracking details to monitor the progress of your delivery through the respective shipping provider.
9. Parcels Damaged in Transit
If you receive a parcel that appears to be damaged during transit, please contact our customer service team as soon as possible. Where possible, please document the damage with photographs and retain the packaging until the issue has been resolved.
10. Duties & Taxes
For orders delivered within India, applicable taxes and charges will be handled as displayed at checkout.
For international shipments, if available, any applicable customs duties, import taxes, or other charges imposed by the destination country may be payable by the customer. These charges vary by country and are outside our control.
11. Cancellations
If you wish to cancel your order, cancellation requests can be accepted before the order has been dispatched. Once an order has been dispatched, cancellation may not be possible. Please refer to our Refund Policy for further information.
12. Insurance
Where applicable, shipments may be covered for loss or damage according to the terms and conditions of the respective courier or shipping provider.
12.1 Parcel Damaged in Transit
For parcels damaged during transit, we may process a replacement or refund after the courier has completed its investigation and claim process.
12.2 Parcel Lost in Transit
If a shipment is confirmed as lost by the courier service after its investigation, we may process a replacement or refund in accordance with our Refund Policy.
13. Customer Service
For any questions or concerns regarding your order, shipping, or delivery, please contact us through our Contact Information page.